"a results based approach that establishes a culture of accountability"
informed, business transformation, performance and evaluation
The Zenworkz product and services framework: inform, transform, perform and evaluate, provide keys to optimising your business performance and results – linking research, informed decisions, clear strategic objectives, measurable development programs and application of learning within the business, to ensure ongoing business success.
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Building insight, personal and professional capabilities
Change is the only constant in life and business.
Zenworkz provides informed practical help to ensure your people and business grow and profit from emerging opportunities in your market, industry and environment.
We help build resilient adaptable people, improve business performance and results.
How to build?
Here's a checklist of questions that will help you
| Business Challenges - Customer and Stakeholders | Zenworkz Solutions |
| What do your customers and key stakeholders say about your business? | Customer satisfaction research |
| How do customers rate your service? | Benchmarking service |
| What business value do customers most appreciate? | Value Chain Analysis |
| What are your standards for customer satisfaction and complaints management? | Mapping the customer experience |
| Do your managers spend too much time resolving problems that are escalated by unhappy customers (or unhappy staff)? | Silver Service Program (Customer Intimacy) |
| Business Challenges - Culture | Zenworkz Solutions |
| What do your people have to say? | Culture/Climate survey Employee Opinion Survey |
| Do your people identify success of the business as being of benefit to them? | Cultural alignment program |
| What are the business skills, knowledge and behaviour is needed to be successful in your business? | Capabilities definition Leadership development |
| How do your people “live” winning behaviour? | Team needs assessment Team leader development |
| How is innovation and creativity rewarded? Is there a strong focus on measurable results? |
Measuring performance |
| Is OH&S embedded in all procedures and processes? | Safety strategy & planning |
| Business Challenges - Processes, Structure and Alignment | Zenworkz Solutions |
| How responsive has your business been to the changing economic conditions? | Innovation, creativity & problem solving program Employee Opinion Survey |
| Have you been a winner in your industry segment? | Building business resilience |
| Are people clear about their roles and responsibilities? | Relevant roles & responsibility statements |
| Are your people processes and systems aligned to deliver value? Is there a focus on reducing waste and re-work? |
Process & Structural Review Workshop |
| What are your measures of success? | Linked success measures |
| Are you communicating a clear business vision? | Strategic Planning Workshop |
| Does performance decrease after change is implemented? | Communication & change management |
| Business Challenges - People | Zenworkz Solutions |
| Are your people effective in working with and through others? | Online 360 Degree feedback Personal de-brief and coaching |
| Do your people know how they contribute to overall business performance? Do your people have a focus on results? |
Performance development process & business alignment |
| How do your people know when they are performing well? | Positive reinforcement program |
| What are your performance standards and how are they measured? | Performance management program |
| Do you know that your learning, development and training program is having the desired impacts back in the workplace and also benefits the bottom line? | Evaluation of learning impact and business return on training investment |
What to do next:
| Action 1: | Work through this checklist of key questions, identify the top three issue areas that dominate your time |
| Action 2: | Contact Zenworkz: contact@zenworkz.com or call 02 6686 8413 |
With Zenworkz you can:
- Identify the unique and critical competitive competencies for your business.
- Develop leadership behaviours that immediately enhance business performance and results.
- Individually and collectively measure where competencies are strong and what development is required.
- Provide immediate and objective feedback to individuals and teams on focus for the greatest positive business impact.
- Measure the rate of progress of individuals and teams participating in your Zenworkz program.
Contact Zenworkz: contact@zenworkz.com or call 02 6686 8413